The customer shall return the product to ENDY based on ENDY's return policy as outlined below (provided the product is within warranty):
- Products may not be returned without prior approval. The customer must obtain a Return Authorization ("RA") number from the ENDY's technician, and if requested provide proof of purchase of the product (such as a copy of the dated purchase invoice for the product) before the warranty service is provided. All returns will only be accepted with a RA number issued by ENDY's technician. The RA number is strictly valid for a period of 30 days from the day of issue.
- After RA number is issued, the customer must complete ENDY's RA Form including a written description of the product defect in sufficient detail, and then submit with the product to allow ENDY to confirm the same.
- The defective product must be securely well-packaged in the original or other suitable shipping package to ensure that the device will not be damaged in transit, and the RA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. ENDY will only replace the defective portion of the product and will not ship back any accessories.
- The customer is responsible for all in-bound shipping charges to ENDY. No Cash on Delivery ("COD") is allowed. Products sent COD will either be rejected by ENDY or become the property of ENDY. Products shall be fully insured by the customer and shipped to ENDY AUSTRALIA, Unit 1/14 Wellington Street, Acacia Ridge, Brisbane, QLD 4110. ENDY will not be held responsible for any packages that are lost in transit to ENDY. The repaired or replaced packages will be shipped to the customer via Australia Post or any common carrier selected by ENDY, with shipping charges prepaid. Expedited shipping is available if shipping charges are prepaid by the customer and upon request.
Acceptance of returned products is at ENDY's sole discretion. ENDY may reject or return any product that is not well-packaged and shipped in strict compliance with the foregoing requirements, or for which an RA number is not visible from the outside of the package. The customer agrees to pay ENDY's reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by ENDY not to be defective or non-conforming. Where products returned are in their original condition, a service fee of AUD$50 will be incurred.